do the work
The last fix, surfaced at the machine.
Bring the manuals, past fixes and site notes relevant to the job the technician is standing in front of.
what it does
What Knowledge AI does
The information a technician needs usually exists somewhere, in a manual, in a note from a previous visit, in the head of a colleague who is on leave.
This surfaces what is relevant to the specific asset and job type rather than making someone search for it while standing at the machine.
It is a retrieval aid, not an oracle. The technician still decides.
- Surfaces manuals and documentation for the asset
- Brings up what was done on previous visits
- Scoped to the job in front of the technician
- Reduces the calls back to whoever knows this site
how it works
Four steps, and none of them are magic.
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ingest
Point it at what you already have
Manuals, schematics, service bulletins, standard operating procedures, and the notes technicians have written on previous visits.
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index
Content is tied to assets and job types
So a query on site is answered from documentation for that model of equipment, rather than everything the company has ever uploaded.
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retrieve
It answers at the point of work
The technician asks in plain language and gets the relevant passage, scoped to the asset in front of them.
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cite
Every answer shows its source
The document and section it came from, so the technician can check it. Retrieval-augmented, which is the technical reason it quotes your material instead of composing an answer from general knowledge.
data and integration
What it reads, what it writes, what it sits beside.
Nothing here is a separate database. Knowledge AI works off the same work order, customer and asset records as everything else, which is the whole reason the modules are worth running together.
reads
Your document library, asset records and closed work order notes.
writes
Nothing to your documents. It reads and cites; it does not edit source material.
alongside
Remote Assistance, when the documentation does not settle it and a person is needed.
questions we actually get
Before you ask us on the call.
It answers from your documents and shows the source. If your material does not cover something, the correct outcome is that it says so, and a technician who can see the citation can tell the difference. It is a retrieval aid, not an oracle.
The usual document formats, including scanned manuals. Quality follows the source: a clean PDF answers better than a photograph of a page.
Yes. Access follows your permissions, so commercially sensitive or customer-specific documentation stays scoped.
It handles multilingual content, and answers can come back in the technician's language. Accuracy is best where the source material is well written to begin with.
elsewhere in the platform
Other capabilities
further reading