Privacy Policy

Information We Collect

We collect information to provide, maintain, and improve our Service. The types of information we collect include:

Account Information: When you register for an account, we collect your name, email address, company name, phone number, and other contact details. We collect user credentials, such as usernames and passwords.
User-Generated Content: Information entered into the Service, including work orders, service reports, notes, photos, videos, and other data related to field service operations. Customer feedback, reviews, and survey responses.
Location Information: With your consent, we may collect precise location data from mobile devices used by technicians to track their location during service calls.We may collect location data derived from IP addresses.
Device Information: Information about the devices used to access the Service, including device type, operating system, browser type, IP address, and unique device identifiers.
Usage Information: Data on how you interact with the Service, including pages visited, features used, time spent on the Service, and other usage patterns. Log files and analytics data.
Customer Information: Information provided by our customers about their customers, including names, addresses, contact information, service history, and other relevant details.
Payment Information: If you subscribe to a paid version of the Service, we collect payment information, such as credit card details, through our third-party payment processors. (Etaprise itself does not store full credit card data)
AI Data: Data generated and used by the AI features of the service, including data used for predictive maintenance, route optimization, and other AI-driven functionalities. This may include historical service data, equipment data, and other related information.

How We Use Your Information

We use your information for the following purposes:

To Provide and Maintain the Service:

To manage user accounts and provide access to the Service.
To process work orders, service reports, and other field service data.
To provide customer support and respond to inquiries.

To Improve Service:

To analyze usage patterns and improve the functionality and performance of the Service.
To develop new features and enhance existing ones.
To conduct research and development.

To Communicate with You:

To send service-related notifications, updates, and announcements.
To send marketing and promotional materials, with your consent.
To respond to your feedback and requests.

To Ensure Security and Prevent Fraud:

To detect and prevent fraud, abuse, and other security incidents.
To protect our rights and the rights of our users.

For AI Functionality:

To enable the AI features of the service, such as predictive maintenance, route optimization, and other AI-driven capabilities.
To improve the accuracy and effectiveness of our AI algorithms.

To comply with legal obligations:

To respond to lawful requests and legal processes.

We may share your information with the following third parties:

Service Providers: We may share information with third-party service providers who assist us with hosting, data storage, payment processing, analytics, and other services.
Business Partners: We may share information with business partners who offer integrations or complementary services.
Legal Compliance: We may disclose information if required by law or in response to a valid legal request. We may disclose information to protect our rights, property, or safety, or the rights, property, or safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, we may transfer your information to the acquiring entity.
With your Consent: We may share your information with third parties when we have your explicit consent.

Cookies and Website Analytics

This website sets no analytics cookies and loads no tracking scripts until you make a choice in the cookie banner. The choices are:

Accept all: we load Google Analytics, to see which pages are useful, and Microsoft Clarity, which records how visitors use a page so we can find and fix problems.
Settings: you can turn on Analytics on its own, or Analytics with session recording.
Reject all: we load neither.

Google Analytics runs with IP anonymisation and without Google signals. Google and Microsoft process this data for us as service providers. We treat a Global Privacy Control or Do Not Track signal from your browser as "Reject all". With consent, Google Analytics sets the _ga cookies (up to 2 years) and Clarity sets _clck, _clsk and CLID (1 day to 1 year).

Your choice is stored in your browser's local storage, along with your light or dark theme preference. Neither is sent to us. You can at any time.

Data Security

We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. These measures include:

Encryption of data in transit and at rest.
Regular security audits and vulnerability assessments.
Access controls and authentication mechanisms.
Employee training on data security best practices.

However, no method of Transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Account information will be retained as long as the account is active.
Usage of data and service logs will be retained for analysis and improvement purposes.
Data may be retained longer if required for legal compliance or dispute resolution.

Your Rights

You have the following rights regarding your personal information:

Access: You can request access to the personal information we hold about you.
Correction: You can request to correct any inaccuracies in your personal information.
Deletion: You can request to delete your personal information, subject to certain exceptions.
Objection: You can object to the processing of your personal information.
Restriction: You can request to restrict the processing of your personal information.
Data Portability: You can request to receive a copy of your personal information in a portable format.
Opt-Out: You can opt-out of receiving marketing communications from us.

To exercise these rights, please contact us at info@etaprise.com

Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete it

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website or by sending you an email. Your continued use of the Service after the changes become effective constitutes your acceptance of the revised Privacy Policy

International Data Transfers

Your information may be transferred to and processed in countries outside of your country of residence, including the United States. We will take appropriate measures to ensure that your information is protected in accordance with this Privacy Policy and applicable

Do Not Track Disclosure

Our Service does not currently respond to “Do Not Track” signals.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Etaprise Inc.
2010 El Camino Real #1139,
Santa Clara, CA 95050.
info@etaprise.com