the problem
Four systems.
None of them
talking.
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The schedule lives in a spreadsheet
Rebuilt by hand every morning. Out of date by ten. Invisible to everyone who is not looking at that one file.
in Etaprise → one board, updated as the day moves
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Handoffs happen over text
Site history, access notes, what went wrong last time: all of it in someone's phone rather than attached to the work order.
in Etaprise → history attached to the job itself
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Invoicing waits on paperwork
The job finished Tuesday. It gets billed the following week, once somebody types it up a second time.
in Etaprise → invoice raised from the closed job
One work order. First call to final invoice. Nothing re-typed in between.
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intake
The request comes in
Becomes a work order with the site, the asset and its history already on it.
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assign
AI proposes a technician
Skill, certification, proximity, workload. Dispatch approves or overrides.
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dispatch
The route is re-cut
Across the whole day, not just this one job.
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in field
The technician works
Details, forms and history on any device. Syncs when signal returns.
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close
Invoiced from the job
Completion, parts and time flow into billing on their own.
the platform
Sixteen capabilities on one work order.
plan the work
AI Scheduling & Dispatch Dispatch Board Appointments Estimates & Quotes Contract Managementdo the work
Workorder Management Dynamic Form Builder Knowledge AI Remote Assistance License & Certificationtrack what it runs on
Asset Management Inventory Management Fleet Management Customer 360 Invoice & Paymentsindustries
Six sectors. One system, set up differently.
what the ai actually does
The engine plans the day. Your dispatchers own it.
It assigns
Every work order matched against skill, certification, proximity, current workload and what has happened at that site before.
It re-plans
A job overruns at ten and the rest of the day is re-cut in seconds: routes, windows, and everyone downstream of the change.
It remembers
The manual, the last fix and the site notes surfaced at the machine, instead of a call to whoever happens to know that asset.
Every assignment the engine makes can be overridden. Dispatchers approve and adjust: they do not build the day from scratch, and they do not lose control of it either.
How the engine decideswho runs on it
The people it has to work for.
If the technician standing at the machine will not open it, nothing else in the platform matters.
before you ask
What operations leaders raise first.
No. It handles the repetitive matching and re-routing, and surfaces the exceptions that need a human call. Your dispatchers stay in control and can override any assignment.
Every reschedule ripples through the rest of the day. Etaprise recalculates the affected routes and appointment windows in seconds, instead of a dispatcher manually re-shuffling every technician downstream of the change.
Yes. Scheduling, reporting and administration run across every team, region and business unit from one console, with role-based permissions controlling who sees what.
Technician licences and certifications are tracked with their expiry dates, and the scheduling engine only proposes people who are currently qualified for that job type.
Bring us a week of your real jobs.
We will schedule them in front of you: your certifications, your sites, your systems.
Book a demo