key benefits
Engineered to empower workforce and optimize field service.
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Enhanced Productivity
Automate work allocation, eliminate manual route paperwork, and equip technicians with offline hoistway workflows.
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Improved Customer Satisfaction
Slash entrapment response intervals, prevent recurring faults, and provide building owners with real-time visibility.
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Reduced Operational Costs
Strictly lock AMC entitlements to prevent unbilled part leakage and auto-calculate technician travel mileage.
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Data-Driven Decision Making
Gain actionable insights from IoT fault alerts, operations dashboards, and contract profitability reports.
the problem
Generic FSMs
fail in the
hoistway.
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Entrapment SLA penalties bleed margin
Statutory 30-minute response windows missed because dispatchers have to manually call across fifteen mechanics to find who is nearest with the right key.
in ElevatorOne → autonomous emergency routing cuts response to under 28 mins
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Unbilled part replacements on non-comprehensive contracts
Technicians replace expensive boards, rollers, or door drives on oil-and-grease contracts without capturing billable approval from the building owner.
in ElevatorOne → entitlement-locked work orders spawn instant quotes before job sign-off
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Lapsed AHJ inspection permits and red-tag shutdowns
Annual Category 1 and 5-year Category 5 safety tests tracked on paper spreadsheets. Missed deadlines lead to municipal red-tags and building lawsuits.
in ElevatorOne → automated compliance ledger with digital inspection tags and AHJ filing
One elevator lifecycle. Entrapment call to certified invoicing.
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intake
Call or IoT alert
Passenger entrapment, safety fault, or run-cycle threshold arrives instantly.
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entitle
Contract verified
Comprehensive, Semi, or Non-Comp entitlements locked in real time.
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dispatch
Route rebalanced
Nearest QEI certified technician with required van stock diverted automatically.
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in shaft
Offline execution
NFC check-in, OEM wiring diagrams, and test checklists work with zero mobile signal.
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close
Instant sign-off
Customer portal updated, AHJ tag registered, and AMC or repair invoice generated.
capabilities · click to expand
Run Every Unit Under Contract From One Suite.
Route mechanics, entrapments, maintenance contracts, lift parts and modernizations. Click any square to see how it works.
- Shift templates for repeating routes and rotations.
- Clock-in and clock-out recorded with time and location.
- Daily travel paths on a map, with distance compared day to day.
- Attendance flows straight into payroll.
- Licences tracked at three levels, down to the exact equipment type.
- Alerts before any licence or certificate expires.
- Subcontractors approved through document checks, audit and training.
- An audit trail you can show building owners and inspectors.
- PM visits created automatically from each contract.
- Visit types with their own checklists for each lift type.
- Mechanic matched by skill, licence, region and travel distance.
- Routes grouped by city, state and postcode.
- 24/7 entrapment dispatch, ahead of routine callbacks.
- Annual and periodic safety testing scheduled and recorded.
- NFC and QR tag check-in at the lift or machine room.
- Wiring diagrams, pinouts and fault guides on the mechanic's phone.
- Customer portal for building and facility managers.
- Automatic SMS and email, like "your mechanic is on the way".
- Compliance certificates available on demand.
- Warranty registration through a simple link.
- Alerts from lift monitoring and telemetry thresholds.
- Callbacks and incidents triaged by urgency.
- Emergency entrapment response steps built in.
- Live video from the hoistway to an expert.
- Contracts, accounts and leads in one place.
- Renewals flagged before they lapse.
- Automatic escalation using CPI or labour indices.
- Response time targets tracked per contract.
- Repair quotes with clear labour and material pricing.
- Separate approval steps for covered and chargeable work.
- Invoices sent to your accounting software automatically.
- Credit notes to correct billing cleanly.
- One parts catalog linked to jobs, vendors and pricing.
- Part requests from site tied to the work order.
- Transfers between stores go through pick, pack and ship.
- Approved purchase orders with delivery tracking.
- Van and truck stock rebalancing.
- Returns tracked for warranty and supplier claims.
- One supplier directory, with performance tracked.
- Project dashboard and plan for each NI or mod.
- Installation and erection milestones.
- Modernization stage-gate Gantt chart.
- Billing by milestone progress.
- Each unit linked to its bill of materials.
- Warranty and service history kept with the unit.
What it does
sectors
Built for all vertical transportation segments.
why choose us
Why choose Etaprise Elevator One?
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Industry-Specific Expertise
Engineered natively for vertical transportation operations - built around hoistways, controller pinouts, statutory safety compliance, and entrapment SLAs.
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Cloud-Based Accessibility
Modern cloud architecture delivering real-time access across field mobile apps, dispatcher scheduling boards, and executive dashboards from any device.
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Scalable & Customizable
Grows effortlessly with your portfolio, supporting independent service providers with hundreds of units up to enterprise operators with 50,000+ elevators.
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Dedicated Support
Direct access to vertical transportation domain experts and rapid technical support ensuring your mission-critical dispatches run smoothly 24/7.
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Comprehensive Features
An end-to-end unified suite connecting workforce timesheets, breakdown dispatches, parts inventory, modernization Gantt charts, and billing into one engine.
Every dispatch proposal keeps the elevator service manager in command. Entrapments reroute automatically; routine PM clusters balance technician travel hours across territories.
Explore elevator enginewho runs on it
The people it has to work for.
Built for elevator mechanics in motor rooms, emergency dispatchers, and portfolio executives.
before you ask
Questions buyers raise first.
ElevatorOne maintains an open asset taxonomy supporting over 45 OEM makes and thousands of controller models. You can catalog custom wiring diagrams, pinout configurations, and controller manual PDFs directly to the asset card for instant offline technician access.
Yes. ElevatorOne provides bi-directional, battle-tested integrations with leading enterprise ERP, CRM, and accounting systems for real-time synchronization of customers, invoices, inventory valuation, and payroll hours.
The ElevatorOne mobile application is built offline-first with local SQLite caching. Technicians can check in via NFC/QR, complete checklists, take high-resolution photos, collect customer signatures, and register parts without internet. All data syncs automatically upon reconnection.
Bring us your elevator portfolio.
Streamline your elevator field operations, empower your workforce, and deliver exceptional service with Etaprise.
Book a demoor email info@etaprise.com
Direct: +1 669-777-5279 · Special introductory discounts available