do the work
Only qualified people get assigned.
Track technician licences, certifications and their expiry dates, and enforce them before dispatch.
what it does
What License & Certification does
A lapsed certification is not a scheduling inconvenience. In regulated work it is the difference between a compliant visit and one that should never have happened.
Qualifications are held per technician with their expiry dates, and the scheduling engine only proposes people who are currently qualified for that job type.
Expiry becomes something the system notices rather than something an audit finds.
- Licences and certifications held per technician
- Expiry dates tracked, not remembered
- Assignment gated on current qualification
- Supports the audit trail on regulated work
how it works
Four steps, and none of them are magic.
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record
Qualifications are held per technician
Trade licences, safety tickets, manufacturer certifications, site inductions and medical clearances, each with its issuing body and expiry.
-
track
Expiry is watched, not remembered
Warnings ahead of lapse, to the technician and to whoever is responsible for renewals, with enough notice to actually book the course.
-
enforce
Scheduling respects qualification
A technician without the current certification for a job is not offered for it. This is the difference between a compliant visit and one that should never have happened.
-
prove
Evidence is ready before the audit asks
For any completed job you can show the qualifications the attending technician held on the day, not the ones they hold now.
data and integration
What it reads, what it writes, what it sits beside.
Nothing here is a separate database. License & Certification works off the same work order, customer and asset records as everything else, which is the whole reason the modules are worth running together.
reads
Technician records, job qualification requirements, site induction rules.
writes
Eligibility into AI Scheduling; qualification evidence onto completed work orders.
alongside
Your HR system, which is often where the certificates are already stored.
questions we actually get
Before you ask us on the call.
Any you define: trade licences, high-risk work tickets, manufacturer accreditations, customer-specific site inductions.
That is configurable. Most operators hard-block on safety-critical certifications and warn on the rest.
The job keeps the qualification state recorded at the time of attendance. Future assignment stops; history is not rewritten.
Yes, with approval before it counts. Self-service reduces the chase without letting the record be edited unchecked.
elsewhere in the platform
Other capabilities
further reading