Telecommunications

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Solutions and Capabilities for Telecommunications

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Field service management Software features for
Telecommunications

Discover the features of Etaprise. Click on any feature below to learn more about it.

Customer Management

Customer 360

Know your customers like never before with Etaprise's unified customer view

Estimates & Quotes

Generate accurate estimates and quotes in seconds, empowering informed decisions and winning more service deals.

Contracts

Simplify complex service agreements and streamline workflows with our contract management features.

AI driven Lead Generation

Etaprise leverages AI to find ideal customers struggling with field service issues, automatically generating qualified leads for your business.

Appointment management

Etaprise streamlines your field service with effortless appointment booking, scheduling, and dispatch for on-time customer satisfaction.

Customer Asset Management

Etaprise empowers field service with Customer Asset Management, unifying customer insights and asset data for proactive service and deeper relationships.

Work order management

Etaprise streamlines your field service with effortless work order creation, assignment, and tracking.

AI Based Scheduling & Dispatch

Optimize field technician schedules and dispatches with AI-powered automation for your Enterprise.

Triage

Prioritize service tickets based on urgency and impact for efficient resolution in Enterprise field service software.

Inventory Management

Etaprise keeps your field service technicians equipped with the right parts, at the right time, every time.

Dispatch Board

Etaprise's Dispatch Board visualizes field service operations in real-time, empowering efficient task assignment and resource optimization.

Job Notifications & Technician Tracking

Stay informed and in control with real-time job notifications and technician location tracking.

Back Office Operations

Field Operations

Work order Tracking

Etaprise empowers field teams with real-time work order visibility, from creation to completion.

Leave & Expense Management

Streamline field service operations with efficient leave & expense tracking within your enterprise software.

AR based Remote Assistance

Enabling remote experts to guide on-site technicians in real-time using Augmented Reality

Knowledge AI

Uses AI to chat with any documents. Just upload, Ask and uncover insights

Field Parts Request

Field service technicians request replacement parts directly from the system for on-site repairs.

Automated Time & attendance management

Streamline field service with automated time & attendance tracking for accurate payroll and efficient scheduling.

Company Profile

Manage your organization's details, including contact information, Address, Bank Details, License and certifications etc.

Employee Profile

Manage your Employess details, including contact information, Address, Payroll Details, License and certifications, Skills etc.

License & Certification management

Simplify compliance and boost technician productivity with centralized License & Certification Management.

Payroll management

Streamline employee pay with automated payroll calculations.

Financials - Invoice & Payments

Manage invoices, payments, and customer finances seamlessly with our Etaprise field service solution.

Vendor Management

Streamline partnerships, track performance, and optimize costs with Etaprise's built-in vendor management for seamless field service.

Manage Company Process

Dashboard & Reporting

Service Performance Dashboard

Track all your service performances all in one place.

Business Performance Dashboard

Keepys you informed about the overall Business performance of your organization.

Technician Dashboard

Track each technician performance individually.

Dispatcher Dashboard

Etaprise field service management software's Dispatcher Dashboard offers a centralized view of all ongoing jobs and technician activity for efficient dispatching and real-time insights.

Financial Performance Dashboard

Track your company's financial information here.

Planning & forecasting Dashboard

Plan and forecast field service activities with real-time insights from our Dashboard & Reporting module.

Vehicle Profile

Manage your entire vehicle fleet – from profiles to performance – in one centralized location with Etaprise field service software.

Vehicle Service History

Track vehicle maintenance and repairs for efficient fleet operations.

Geofence

Maintain field team compliance and optimize routes with geofenced work zones.

Live Tracking

Etaprise streamlines field service with live vehicle tracking for optimized routes, real-time visibility, and improved efficiency.

Renewal Reminder

Keeps your fleet rolling with automated maintenance renewal reminders, preventing downtime and costly oversights

Fuel History

Gain complete visibility into your vehicles' usage and fuel efficiency

Fleet Management

Blogs

Articles
hardika

Compliance Made Easy: Streamlining Regulatory Management with FSM in Telecom

Discover how Field Service Management (FSM) software streamlines regulatory management in the telecom industry. From permit tracking to safety protocols and compliance reporting, FSM platforms simplify processes, reduce risks, and ensure adherence to industry standards. Experience frictionless compliance with Etaprise FSM – start your free trial today!

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Articles
hardika

Building a Future-Proof Field Service Team: How FSM Strengthens Telecom Operations

Discover how Field Service Management (FSM) software strengthens telecom operations by fostering teamwork and collaboration. From enhanced communication to data-driven decision-making, FSM empowers field service teams to deliver exceptional service in the dynamic telecom landscape. Experience the power of collaboration with Etaprise FSM – start your free trial today!

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Benefits

Increased Efficiency and Productivity:

  • Reduce average resolution time by 20-30%
  • Increase first-time fix rate by 15-20%: 
  • Improve technician productivity by 10-15%: 
  • Reduce truck rolls by 10-20%: 

Reduce Costs:

  • Reduce operational costs by 10-20%
  • Reduce fuel costs by 10-15%
  • Reduce overtime costs by 10-15%
  • Reduce inventory carrying costs by 10-15%

Improve Customer Satisfaction:

  • Increase customer satisfaction by 10-15%
  • Reduce customer churn by 5-10%
  • Improve Net Promoter Score (NPS) by 5-10 points
  • Faster response times to customer inquiries