• Scheduling and dispatch: Manage appointments, assign jobs to technicians, optimize routes, and track their location in real-time.
• Job management: Track job progress, record parts used, capture customer signatures and photos, manage repair details and service procedures.
• Customer management: Store customer information, track interactions, send appointment reminders, and manage communication effectively through various channels.
• Parts inventory management: Track appliance parts and equipment inventory levels, reorder parts, manage warranties, and track usage for cost analysis.
• Invoicing and payments: Create and send invoices electronically, accept online payments, and track payment history for accurate billing and cash flow management.
• Reporting and analytics: Generate reports on technician performance, job completion rates, customer satisfaction, and track key performance indicators like average revenue per job, parts usage, and common repair issues.
• Mobile app for technicians: Access job details, update progress, capture photos, submit reports, order parts, and communicate with the office in real-time for efficient field operations.
• Appliance diagnostics tools: Integrate with diagnostic tools to identify problems efficiently and provide accurate repair estimates.
• Recurring repair scheduling: Schedule recurring maintenance or service checks for appliances to ensure optimal performance and prevent major repairs.
• Customer feedback and review system: Collect valuable feedback from customers to improve service quality and address any concerns.

Yes, Etaprise integrates with various accounting, CRM, and other business tools for a unified workflow and streamlined operations.

The software is cloud-based, allowing access from any device with an internet connection for increased flexibility and remote management of your appliance repair business.